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Kavan Enterprise Replacement Policy
Kavan Enterprise offers a replacement-only policy, subject to meeting the specified replacement criteria as per brand warranty terms. Replacement will be provided within the return window only for defective or damaged products.
In cases where a wrong product has been delivered, we will accept the return after a Quality Check and initiate a refund.
Post the return window, only repair support will be offered by the brand as per their warranty terms.
In cases where a wrong product has been delivered, we will accept the return after a Quality Check and initiate a refund.
Post the return window, only repair support will be offered by the brand as per their warranty terms.
Policy Details
If the product delivered is damaged, the damage must be reported before the product is activated or used.
We will initiate the replacement after completing the Quality check. If the product has been used or activated, the request will be rejected, and no refund / no replacement will be provided.
If the QC check is passed:
a. A replacement will be initiated if inventory is available.
b. A refund will be provided if inventory is not available.
For Mobiles, Laptops, Desktops, Tablets, Accessories, and Other Carry-In Products
Customers will be guided to visit the nearest Kavan Enterprise store or the brand service centre to obtain a defect certification. Based on the confirmation received from the brand for the replacement, a replacement will be initiated.
a. A replacement will be initiated if inventory is available.
b. A refund will be provided if inventory is not available.
We will initiate the replacement after completing the Quality check. If the product has been used or activated, the request will be rejected, and no refund / no replacement will be provided.
If the QC check is passed:
a. A replacement will be initiated if inventory is available.
b. A refund will be provided if inventory is not available.
For Mobiles, Laptops, Desktops, Tablets, Accessories, and Other Carry-In Products
Customers will be guided to visit the nearest Kavan Enterprise store or the brand service centre to obtain a defect certification. Based on the confirmation received from the brand for the replacement, a replacement will be initiated.
a. A replacement will be initiated if inventory is available.
b. A refund will be provided if inventory is not available.
